Shipping policy

SHIPPING POLICY

Last updated: 17 June 2026

Processing Time

Orders are typically processed and dispatched within 1–2 working days. You'll receive a dispatch email with tracking as soon as your order is on its way.

UK Delivery & Costs

• Free UK delivery on all orders over £40.
• Orders under £40: a flat-rate delivery charge applies, shown at checkout before payment.
• Estimated delivery: 2–4 working days from dispatch.

Areas We Serve

We currently focus on delivering across the United Kingdom. Where international delivery is available, options and costs are displayed at checkout. If your country isn't shown, please contact us.

Delays

Estimated delivery times are guidelines and not guaranteed. Occasionally couriers experience delays outside our control, particularly during busy periods.

Lost or Missing Parcels

If your order hasn't arrived within 7 working days of your dispatch email, please contact us at activgenwellness@gmail.com with your order number and we'll investigate straight away.

Contact

Any questions about delivery? Email activgenwellness@gmail.com.