Returns & Refunds

Our 30-Day Money-Back Guarantee

We want you to feel completely confident trying activGen. That's why every order is covered by our 30-day money-back guarantee. If you're not happy with your purchase for any reason, contact us within 30 days of receiving your order for a full refund — even if the pot has been opened and tried.

How to Start a Return

1. Email our team at activgenwellness@gmail.com with your order number and the reason for your return.
2. We'll reply with simple instructions on how and where to return your item.
3. Once received (or once we've confirmed your eligibility for our satisfaction guarantee), we'll process your refund.

Refunds

Refunds are issued to your original payment method. Once processed, please allow 5–10 working days for the funds to appear, depending on your bank or card provider. We'll email you to confirm as soon as your refund has been sent.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, or you've received the wrong item, please contact us within 30 days with a photo if possible. We'll arrange a replacement or full refund — including any delivery costs — at no charge to you.

Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. For full legal terms, please see our Refund Policy.