Frequently Asked Questions

Products & Usage

How do I take activGen supplements?
Take your daily serving — capsules, tablets, or a scoop of powder — with water at any time of day. Consistency matters more than timing, so pick a moment that fits your routine and stick with it. The exact serving for each product is on its label.

When will I start to see results?
Most people notice changes within 4–8 weeks of consistent daily use, though some feel a difference sooner. Supplements work by topping up and saturating your body's stores over time, so the biggest benefits come from staying consistent.

Can I take more than one product together?
In most cases, yes — our formulas are designed to complement each other. If you're combining several products, or you're pregnant, breastfeeding, or taking medication, we recommend checking with your GP first. Not sure where to start? Take our 60-second quiz.

Ingredients & Safety

Are your products vegan and free from nasties?
Yes. Every activGen formula is vegan, non-GMO, and free from artificial colours, fillers, and unnecessary excipients. Specific allergen and dietary information is listed on each product page.

Are activGen supplements tested and safe?
Every product is made in a GMP-certified facility in the UK, and every batch is independently tested for purity and potency. We publish our ingredient sourcing and quality standards so you can verify exactly what you're taking.

Are they suitable for children?
Our dedicated Kids range is formulated specifically for children. Adult formulas are intended for those aged 18+. Always keep supplements out of reach of children.

Orders & Delivery

How much is delivery?
We offer free UK delivery on all orders over £40. Orders under £40 are charged a flat delivery rate, calculated at checkout. See our Shipping & Delivery page for full details.

How long will my order take?
Most orders are dispatched within 1–2 working days, with UK delivery typically arriving within 2–4 working days of dispatch.

How do I track my order?
You'll receive a dispatch email with a tracking link as soon as your order ships. See Track Your Order for more.

Returns & Guarantee

What's your returns policy?
Every order is covered by our 30-day money-back guarantee. If it's not right for you, contact us within 30 days for a full refund. Full details are on our Returns & Refunds page.

Still have a question?
We're happy to help — contact our team and we'll get back to you as soon as we can.